Description based on the Specified Commercial Transactions Act

Description based on the Specified Commercial Transactions Act: Seller: Olinks.inc

●Sales Manager Tomoe Miki

●Business location Postal code: 650-0024
Address: 3-1-5 Kaigandori, Chuo-ku, Kobe, Hyogo Prefecture
Kaigan Building Room 211

●Contact information for business Reception hours: 10:00-17:00
Closed: Saturdays, Sundays, and public holidays Email: digne-online@gmail.com
*We do not provide telephone support.

●Sales price Based on the price displayed on each product detail page.
The displayed price is including tax.

●Additional fees required in addition to the product price Shipping fee: Shipping will be charged at a flat rate of 800 yen (tax included) nationwide.

*Hokkaido, Okinawa, and remote islands: 1,500 yen (tax included)

●Payment method: Various credit cards

●Product delivery time Regular products that are in stock will be shipped within 5 business days from the date of order.
If an item is scheduled to arrive in stock, it will be shipped within 5 business days of arrival.
Please check the individual product pages for pre-order items.
*Delivery times may vary depending on the delivery area, day of the week, traffic conditions, weather, etc.

●Special terms for pre-order items Items marked [Pre-order] or [PRE-ORDER] on the product screen are pre-order items.
If you purchase a regular product at the same time as a pre-order product, all products will be shipped together once they are all in stock.
If you would like to receive the regular product first, please purchase the pre-order item and the regular product separately, as you cannot pay for the pre-order item and the regular product at the same time.
If you purchase multiple pre-order items with different delivery dates at the same time, your order will be shipped once all items are in stock.
We do not accept cancellations of pre-order items.
Please note that orders placed during the pre-order period will not be eligible for returns or exchanges.

●Special terms regarding defective products We take every precaution to ensure the quality of our products, but in the unlikely event that a product is defective, damaged during delivery, or is different from what you ordered, please return it immediately (or exchange it if it is in stock).
We will respond to your inquiry.
Please contact us by email within 5 days (excluding Saturdays and Sundays) after receiving the product and return it within 7 days.
All associated costs (shipping fees, bank transfer fees, etc.) will be borne by our store.

●Special terms regarding cancellations and returns/exchanges We accept cancellations of orders and changes to color or size during the reservation period, but since these are made-to-order products, we cannot accommodate cancellations or changes to orders outside the reservation period, nor can we accept returns or exchanges for reasons of customer convenience after delivery.
Please read the size specifications, product description, and Shopping Guide carefully before making your purchase.

●Special terms regarding returns and exchangesIf you wish to return an item, please check the information below and contact us by email within 5 days of receiving the item (excluding Saturdays, Sundays, and public holidays).

<When returns and exchanges are possible>
We only accept returns and exchanges in the following cases:
(1) If a product different from the one ordered is delivered
(2) If there is a clear defect such as dirt or damage that is not the customer's fault. * Depending on the inventory situation, we may not be able to arrange a replacement product.

<When returns or exchanges are not possible>
Please note that we cannot accept returns or exchanges in the following cases.
(1) If more than five days have passed since the product arrived
(2) In the case of pre-order items
(3) If any part of the product or accessories are lost due to reasons of the customer
(4) If the product is soiled or damaged due to reasons of the customer
(5) If you have been advised at the time of purchase that returns or exchanges are not possible
(6) If the product tag has been removed from the product
(7) If you have used the product even once
(8) If the garment has been altered (hemmed, etc.) or washed
(9) When the product is not what you expected or for other reasons.
(10) Exchange for a different product
(11) Any other reason that we determine we cannot accept the return or exchange.


●Special terms regarding exchanges We do not accept exchanges due to customer convenience.
If you would like to exchange the product, please check the above and return the product, then make a new purchase.
Please note that in this case, the shipping costs will be borne by the customer.

●Payment period Credit card payment: Payment is confirmed when the product is ordered.