Q: Can I purchase regular and pre-order items at the same time?
A: Because the shipping times are different, you cannot add regular sales items and pre-order items to your cart together. If you purchase them at the same time, a separate shipping fee will be charged each time. In addition, pre-order items will be shipped as soon as they arrive, so you cannot specify a date and time. Thank you for your understanding.
Q: Can I cancel or change a pre-order item?
A: You can cancel your pre-order during the sales period. Please contact us at digne.online@gmail.com or chat with us. Please note that you cannot cancel your order after the sales period has ended.
Please check the product details carefully before purchasing.
Q: When is payment for pre-order items?
A: Payment for pre-order items will be made at the time of ordering.
Q: I haven’t received the purchase completion email.
A: Regarding automatically sent emails, including purchase completion emails, delivery may be temporarily delayed depending on the system load.
Please wait a while before checking if you have received the email, or if you are a registered member of the store, please log in to your member page and check your purchase history.
In addition, there have been many cases where the email address entered at the time of purchase was incorrect, or where there are restrictions on receiving emails due to your own email reception settings. Please adjust your settings to receive emails from digne.online@gmail.com .
Q: When I add an item to my cart, will the item be reserved in stock?
A, The product inventory is not reserved at the time of adding it to your cart. Payment is completed and inventory is reserved at the time of clicking "Order" on the payment page.
Therefore, if you add an item to your cart and you are viewing other items, or if another customer completes the payment process on the payment page before you, the item may become sold out (displayed as Sold Out) depending on the amount in stock.
We recommend that you register as a member in advance to ensure smooth payment.